SPECIAL MEDICINES

Our line of services is focused on:

  • Ensure detailed and efficient management, including adequate conservation, safe storage, specialized transportation and strict monitoring of treatment adherence.



  • Humanized care in the provision of high-cost or highly complex medications.

Our customer service and healthcare team is different because we offer:

  • Easy treatment management and optimized cost.
  • High quality service focused on patient satisfaction.
  • Partnership with the pharmaceutical industry, distributors and transporters

If you need a

highly complex medication, count on Special, we will help you!

CHECK OUT OUR STORE

or contact us through the channels below:

We offer customer service channels for questions, guidance and pharmaceutical assistance. In addition to providing treatment adherence, dispensing and scheduling medication cycles for various clinical specialties:

  • Allergology
  • Cardiology
  • Dermatology
  • Endocrinology
  • Gastroenterology
  • Gynecology
  • Hematology
  • Hormone therapy
  • Immunology
  • Neurology
  • Ophthalmology
  • Oncology
  • Pulmonology
  • Psychiatry
  • Rheumatology
  • Urology
  • Among others

Why choose Special?

Experiência

Experience

More than 10 years in the healthcare market and NPS 95 in patient evaluation.

Otimização dos custos e processos

Optimization of costs and processes

We look for the most advantageous proposals to best meet our customers’ needs.

Desospitalização

Dehospitalization

Reduced costs, reduced risk of infection and improved emotional health and patient recovery.

Logística reversa

Reverse logistics

We avoid losses and waste in the event of a change in prescription, hospitalization or patient death.

Multibrand

We work with all brands, independently, to make our customers' lives easier.

Predictive data

Data collection and analysis to improve patient treatment, increase prescription effectiveness and assertiveness in resource allocation.

Experience

More than 10 years in the healthcare market and NPS 95 in patient evaluation.

Optimization of costs and processes

We look for the most advantageous proposals to best meet our customers’ needs.

Dehospitalization

Reduced costs, reduced risk of infection and improved emotional health and patient recovery.

2000

Patients seen monthly

1300

Municipalities reached in all states

300

Suppliers and partners

98%

From SLA Delivery

500

Managed SKUS

up to 80%

cost reduction

2000

Patients seen monthly

1300

Municipalities reached in all states

300

Suppliers and partners

Partner laboratories

FAQ

  • Is Special a reliable company?

    Yes, we are a well-established company and have been in the market for over 10 years. We ensure that all our employees, suppliers and distributors have a level of excellence in quality.

  • How long does it take for the medicine to be delivered to the patient?

    The delivery time for medicines is 1 to 7 business days after the request. The delivery time for medicines may vary depending on the recipient's region:

  • How are refrigerated medications stored during shipment?

    Deliveries are made by qualified carriers, who monitor temperatures and the packaging is qualified for storage. When necessary, the carrier is asked to replace the ice in order to ensure that the medicines are always refrigerated.

  • How are orders placed at Special?

    We have a platform dedicated to placing orders, HUBB. The operator has the autonomy to order medications and can monitor their progress in real time. It is also possible to send and receive messages between the operator and Special via email or WhatsApp.

  • How to request reverse logistics?

    Send an email tooperadora@special.com.brrequesting collection of the products with the patient's name and reason.

  • I received an unfair charge. What should I do?

    Contact our finance and/or billing department via email or telephonefinanceiro@aitkenpar.com.br

  • I need to order a product that is not listed in the table. What should I do?

    In this case, you must contact our customer service department by telephone, using the number0800 700 6666or emailoperadora@special.com.brto check the availability of the product and the possibility of inclusion in the table.

  • I'm having trouble accessing HUBB. What should I do?

    For resolution, send an email tohubb@special.com.br, or contact internal customer service via the number0800 700 6666or emailoperadora@special.com.br

  • What are Special's opening hours and address?

    São Paulo Branch: 06460-000

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